Frequently Asked Questions

What exactly does your virtual assistant agency do?

We provide professional administrative, technical, and creative support to businesses and entrepreneurs. Whether you need help with data entry, scheduling, customer service, email management, social media, bookkeeping, or other tasks, we streamline your workload so you can focus on growing your business.

What industries do you specialize in?

We serve a wide range of industries, including e-commerce, real estate, coaching, consulting, marketing, legal, healthcare, and startups. If your business requires administrative or creative support, we can help!

Do you also provide content creation services?

Yes! We specialize in copywriting, blog posts, website content, social media graphics, video editing, and other creative materials to elevate your brand’s online presence.

How much do your services cost?

Our pricing is flexible! We offer three main tiers:

Hourly – Ideal for occasional tasks.
Pro Plan – A set monthly fee for a specific number of hours.
Pro Plus Plan – A more extensive monthly plan with additional benefits.

We also offer add-ons for clients who need occasional one-off tasks.

Do you require a long-term commitment?

No! We offer flexible plans that allow you to scale up or down based on your needs. You can use our services as much or as little as required.

What if I only need a one-time service?

That’s completely fine! We offer one-time services, whether it’s for a quick website update, content creation, or a short-term administrative project..

What happens if I sign up for a monthly package but don’t use all my hours?

Unused hours do not roll over, but we encourage clients to maximize their time with us by assigning priority tasks. If you consistently have unused hours, we can adjust your package to better fit your needs.

What payment methods do you accept?

We accept major credit cards, PayPal, e-transfers, and other payment options depending on your location.

Do you offer refunds?

We do not typically offer refunds, as our time is dedicated to completing your tasks. However, if there is a service issue, we will work with you to find a resolution.

How do I know I can trust your team with my tasks?

We are professionals with extensive experience in virtual assistance, web development, and content creation. Our team is highly skilled, and we prioritize efficiency, accuracy, and confidentiality.

How do I know I’ll get my tasks done on time?

We follow structured timelines and use task management tools to ensure deadlines are met. We also provide regular updates so you always know the progress of your project.

Do you sign NDAs (Non-Disclosure Agreements)?

Yes, we are open to signing NDAs to provide extra peace of mind regarding your business data.

How do I book an initial consultation?

You can book a consultation by visiting our website and selecting a time that works for you. We offer a free discovery call to discuss your needs and how we can assist you.

What happens during the consultation?

We’ll discuss your business, pain points, the tasks you need help with, and how our services can provide solutions. This call is designed to ensure we are the right fit for your needs.

How quickly can you start working on my tasks?

For most services, we can start within a few days after the consultation. However, for larger projects like web development, we will outline a clear timeline during the consultation.

How do we communicate once I become a client?

We use email, messaging apps like Slack, and video calls for clear and seamless communication

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